Shipping Policy
Shipping & Delivery
Where do you ship from?
Where do you ship from?
Orders are shipped from our fulfillment center in Jacksonville, FL. Products that ship directly from the manufacturer may have an alternate primary shipping location.
Can I ship to APO/FPO?
Can I ship to APO/FPO?
Yes! We are happy to support the military and their families. Follow the below directions:
- Enter Country > "United States”
- The City > choose APO or FPO
- The State
- Enter your Zip code
- Enter your full name, grade, and PSC or unit number. Orders will ship via UPS SurePost. Expedited shipping is not available to APO/FPO.
Do you ship internationally?
Do you ship internationally?
Currently, we only ship within the United States. We hope to offer international shipping in the future!
What shipping methods do you offer?
What shipping methods do you offer?
We offer standard ground shipping, expedited shipping, and express shipping options through UPS. Estimated delivery times for each option will be displayed at checkout.
What are your shipping costs?
What are your shipping costs?
| Region/Service | Order Total | Rate |
|---|---|---|
| DOMESTIC RATE | ||
| Ground | $0.00 and up | $5.99 |
| 2nd Business Day | $0.00 and up | $13.50 |
| Next Business Day | $0.00 and up | $18.00 |
| ALASKA | ||
| Ground | ||
| $0.00 - $25.00 | $22.90 | |
| $25.01 - $50.00 | $23.90 | |
| $50.01 - $75.00 | $25.90 | |
| $75.01 - $100.00 | $26.90 | |
| $100.01 - $150.00 | $28.90 | |
| $150.01 - $200.00 | $30.90 | |
| $200.01 - $300.00 | $33.90 | |
| $300.01 and up | $36.90 | |
| 2nd Business Day | ||
| $0.00 - $25.00 | $22.90 | |
| $25.01 - $50.00 | $23.90 | |
| $50.01 - $75.00 | $25.90 | |
| $75.01 - $100.00 | $26.90 | |
| $100.01 - $150.00 | $28.90 | |
| $150.01 - $200.00 | $30.90 | |
| $200.01 - $300.00 | $33.90 | |
| $300.01 and up | $36.90 | |
| Next Business Day | ||
| $0.00 - $25.00 | $28.90 | |
| $25.01 - $50.00 | $29.90 | |
| $50.01 - $75.00 | $31.90 | |
| $75.01 - $100.00 | $32.90 | |
| $100.01 - $150.00 | $34.90 | |
| $150.01 - $200.00 | $36.90 | |
| $200.01 - $300.00 | $39.90 | |
| $300.01 and up | $42.90 | |
| HAWAII | ||
| Ground | ||
| $0.00 - $25.00 | $22.90 | |
| $25.01 - $50.00 | $23.90 | |
| $50.01 - $75.00 | $25.90 | |
| $75.01 - $100.00 | $26.90 | |
| $100.01 - $150.00 | $28.90 | |
| $150.01 - $200.00 | $30.90 | |
| $200.01 - $300.00 | $33.90 | |
| $300.01 and up | $36.90 | |
| 2nd Business Day | ||
| $0.00 - $25.00 | $22.90 | |
| $25.01 - $50.00 | $23.90 | |
| $50.01 - $75.00 | $25.90 | |
| $75.01 - $100.00 | $26.90 | |
| $100.01 - $150.00 | $28.90 | |
| $150.01 - $200.00 | $30.90 | |
| $200.01 - $300.00 | $33.90 | |
| $300.01 and up | $36.90 | |
| Next Business Day | ||
| $0.00 - $25.00 | $28.90 | |
| $25.01 - $50.00 | $29.90 | |
| $50.01 - $75.00 | $31.90 | |
| $75.01 - $100.00 | $32.90 | |
| $100.01 - $150.00 | $34.90 | |
| $150.01 - $200.00 | $36.90 | |
| $200.01 - $300.00 | $39.90 | |
| $300.01 and up | $42.90 | |
| DOMESTIC RATE | |
| Ground | |
| $0.00 and up | $5.99 |
| 2nd Business Day | |
| $0.00 and up | $13.50 |
| Next Business Day | |
| $0.00 and up | $18.00 |
| ALASKA | |
| Ground | |
| $0.00 - $25.00 | $22.90 |
| $25.01 - $50.00 | $23.90 |
| $50.01 - $75.00 | $25.90 |
| $75.01 - $100.00 | $26.90 |
| $100.01 - $150.00 | $28.90 |
| $150.01 - $200.00 | $30.90 |
| $200.01 - $300.00 | $33.90 |
| $300.01 and up | $36.90 |
| 2nd Business Day | |
| $0.00 - $25.00 | $22.90 |
| $25.01 - $50.00 | $23.90 |
| $50.01 - $75.00 | $25.90 |
| $75.01 - $100.00 | $26.90 |
| $100.01 - $150.00 | $28.90 |
| $150.01 - $200.00 | $30.90 |
| $200.01 - $300.00 | $33.90 |
| $300.01 and up | $36.90 |
| Next Business Day | |
| $0.00 - $25.00 | $28.90 |
| $25.01 - $50.00 | $29.90 |
| $50.01 - $75.00 | $31.90 |
| $75.01 - $100.00 | $32.90 |
| $100.01 - $150.00 | $34.90 |
| $150.01 - $200.00 | $36.90 |
| $200.01 - $300.00 | $39.90 |
| $300.01 and up | $42.90 |
| HAWAII | |
| Ground | |
| $0.00 - $25.00 | $22.90 |
| $25.01 - $50.00 | $23.90 |
| $50.01 - $75.00 | $25.90 |
| $75.01 - $100.00 | $26.90 |
| $100.01 - $150.00 | $28.90 |
| $150.01 - $200.00 | $30.90 |
| $200.01 - $300.00 | $33.90 |
| $300.01 and up | $36.90 |
| 2nd Business Day | |
| $0.00 - $25.00 | $22.90 |
| $25.01 - $50.00 | $23.90 |
| $50.01 - $75.00 | $25.90 |
| $75.01 - $100.00 | $26.90 |
| $100.01 - $150.00 | $28.90 |
| $150.01 - $200.00 | $30.90 |
| $200.01 - $300.00 | $33.90 |
| $300.01 and up | $36.90 |
| Next Business Day | |
| $0.00 - $25.00 | $28.90 |
| $25.01 - $50.00 | $29.90 |
| $50.01 - $75.00 | $31.90 |
| $75.01 - $100.00 | $32.90 |
| $100.01 - $150.00 | $34.90 |
| $150.01 - $200.00 | $36.90 |
| $200.01 - $300.00 | $39.90 |
| $300.01 and up | $42.90 |
How long will it take to receive my order?
How long will it take to receive my order?
Processing time is typically 1-2 business days.
- Standard Shipping: 4-7 business days
- Expedited Shipping: 3-4 business days
- Express Shipping: 2-3 business days
Arrival times are dependent on item availability and ship-from location. Saturday deliveries in most areas. Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt shipping services.
How can I track my order?
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on the carrier's website. You can also track your order directly through your account on our website if you created one.
What if my package is lost or damaged?
What if my package is lost or damaged?
Please contact our customer service team immediately if your package is lost or arrives damaged. We will work with the shipping carrier to resolve the issue and ensure you receive your order.
Contact Us
How can I contact customer service?
How can I contact customer service?
You can reach our customer service team via:
- Email: customerservice@shopfanlocker.com
- Phone: (800)-381-5151 (Available Monday - Friday, 9:00 AM - 5:00 PM EST)
- Contact Form: Here
What are your customer service hours?
What are your customer service hours?
Our customer service team is available Monday through Friday, from 9:00 AM to 5:00 PM Eastern Standard Time (EST). We aim to respond to all inquiries within 24-48 business hours.