Returns Policy
Returns & Exchange
What is your return policy?
What is your return policy?
We offer a 30-day return policy from the date of delivery. Merchandise that is unopened and in original condition can be returned within 30 days of purchase. Please see exceptions/conditions below:
- Gift Cards are non-refundable.
- Shipping and handling fees are non-refundable.
- Clearance merchandise is non-refundable.
- NIL products are non-refundable.
How do I initiate a return or exchange?
How do I initiate a return or exchange?
- Go to your account
- Go to orders
- Find the order with the item(s) in question
- Click on Refund/Exchange to begin the process and follow the steps from there.
When will I receive my refund?
When will I receive my refund?
Once your return is received and inspected, we will process your refund to the original payment method within 5-7 business days. You will receive an email notification when your refund has been issued.
Can I exchange an item for a different size or product?
Can I exchange an item for a different size or product?
Yes, we offer exchanges for the same item in a different size (subject to availability). If you wish to exchange for a different product, please initiate a return for the original item and place a new order for the desired item.
Contact Us
How can I contact customer service?
How can I contact customer service?
You can reach our customer service team via:
- Email: customerservice@shopfanlocker.com
- Phone: (800)-381-5151 (Available Monday - Friday, 9:00 AM - 5:00 PM EST)
- Contact Form: Here
What are your customer service hours?
What are your customer service hours?
Our customer service team is available Monday through Friday, from 9:00 AM to 5:00 PM Eastern Standard Time (EST). We aim to respond to all inquiries within 24-48 business hours.